Dispatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival.
We always aim to dispatch your orders as soon as possible.
To ensure prompt delivery we must have proper and complete addresses and make one delivery charge per delivery address.
A daytime telephone number is required in case we or our delivery agents need to contact you.
Our delivery charges per order are:
UK Standard: Free
UK Express: £7.00
Europe Express: £25.00
Rest of World: £14.00
Rest of World Express: £45.00
VAT and Duties
Juliet Dunn prices include UK VAT for all EU-based customers.
We cover the basic duties for all international orders. Please note that further customs fees may still occur depending on your location.
Exchanges/ Returns/ Refunds
We hope that you will be delighted with your Juliet Dunn goods, although on occasion you may want to exchange an item or return an order.
We strongly advise all customers to check garments thoroughly upon receipt. Do not remove any attached tags or throw anyway any paperwork included in your order.
We will refund you providing the goods are received unused, in a perfect saleable condition, with all tags attached. We will not accept returns for non-faulty items which have been worn and/or where tags have been removed.
We require that you return the goods to us within 15 days of the date on which you received your original order. Sale items must be returned within 7 days from the date received.
All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over 2 months after the date of purchase, will not be accepted as faulty.
Goods are returned to Juliet Dunn at your own expense. We recommend you send by recorded post and retain proof of postage as we cannot accept responsibility for items which are lost in transit.
If you are wishing to exchange an item we will pay the shipping on your first exchange. Subsequent exchanges will be charged at standard shipping rates.
Goods should be returned to the following address:
JULIET DUNN RETURNS
C/O The Brand Hangar
THE BITZER BUILDING
Please ensure that you return the goods to us within 15 days of receipt. (Goods to be returned within 7 days if the item has been purchased in a sale).
We will not be able to accept returns made outside this time period.
Please note that any international duties and taxes are not refunded for shipments outside the European Community (EEC).
If you are outside the EU please ensure to clearly state RETURNS as the reason for sending, and across all customs and duties paperwork. If you do not we may be charged duty which will be charged forwards to you.
When we receive your goods we will check the items and check that the tags are in place.
Provided the goods are returned in the same condition as we shipped them, we will arrange the refund against your credit/debit card. This refund will be done within 10 days of Juliet Dunn having received the returned goods. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact our Customer Care on +44 (0)20 7584 1059 or email firstname.lastname@example.org
If you are unsure or require guidance on any aspect of our shipping and returns policy, please contact us by e-mail at email@example.com
(UK) 020 7584 1059
(International) +44 20 7584 1059