Once your credit card or PayPal payment has been approved, your order will be dispatched from London by Royal Mail Special Delivery.
Dispatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival.
We aim to dispatch your orders as soon as possible.
To ensure prompt delivery we must have proper and complete addresses and make one delivery charge per delivery address.
A daytime telephone number is required in case we or our delivery agents need to contact you.
Our delivery charges per order are:
UK Standard: Free
UK Express: £7.00
Rest of World: £16.00
PLEASE NOTE WE DO NOT SHIP TO AUSTRALIA
FOR A LIST OF AUSTRALIAN STOCKISTS EMAIL firstname.lastname@example.org
For same day delivery to the London area (Monday to Friday) please contact us directly email@example.com before 1pm and we will confirm availability.
Juliet Dunn prices include UK VAT for all EU-based customers.
Exchanges/ Returns/ Refunds
We hope that you will be delighted with your Juliet Dunn goods. We understand however that on occasion you may want to exchange an item for a different size or colour or that you may wish to return an order.
We strongly advise all customers to check garments thoroughly upon receipt, before removing and attached tags and before disposing of the original packaging.
You may return your goods to us and we will refund your purchase in full provided that the goods are received by us unused, in a perfect saleable condition, with all tags attached.
We will not accept returns for non-faulty items which have been worn and/or where tags have been removed.
We also require that you return the goods to us within 15 days of the date on which we dispatched your original order. Sale items must be returned within 7 days from the date of purchase.
All items returned as ‘faulty’ will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over 2 months after the date of purchase, will not be accepted as faulty.
Goods are returned to Juliet Dunn at your own expense and we recommend that you send by recorded post and that you retain proof of postage as we cannot accept responsibility for items which are lost in transit.
If you are wishing to exchange an item, we will pay the shipping on your first exchange. Subsequent exchanges will be charged at standard shipping rates.
Goods should be returned to the following address:
1/93 Cornwall Gardens
Please ensure that you return the goods to us within 15 days of the date of dispatch of our order to you. (Goods to be returned within 7 days if the item has been purchased in a sale).
We will not be able to accept returns made outside this time period.
Please note that any international duties and taxes are not refunded for shipments outside the European Community (EEC).
If you are outside the EU please present the original tracking number you received from us when you take the return to the post office. If you do not we will be charged duty and we will have to charge this to you.
When we receive your goods we will check the items and check that the tags are in place.
Provided the goods are returned in the same condition as we shipped them, we will arrange the refund against your credit/debit card. This refund will be done within 10 days of Juliet Dunn having received the returned goods. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact our Customer Care on +44 (0)20 7584 1059 or email firstname.lastname@example.org
If you are unsure or require guidance on any aspect of our shipping and returns policy, please contact us by e-mail at email@example.com
(UK) 0207 584 1059
(International) +44 20 7584 1059