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UK, EU & REST OF WORLD
Returns Procedure
Please use this link to start your return process if you are not based in the USA. Return shipping costs are calculated on the portal and deducted from your refund. We require that you return the goods to us within 28 days of the date on which you received your original order. Sale items must be returned within 14 days from the date received.
Provided the goods are returned in the same condition as shipped, including all tags, we will arrange the refund back to your method of payment. This refund will be within 10 days of Juliet Dunn having received the returned goods. The original shipping charges and duties fees will not be refunded.
All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over 2 months after the date of purchase, will not be accepted as faulty.
UNITED STATES
Returns Procedure
Please use this link to start your return process only if you are in the USA. Return shipping costs are calculated on the portal and deducted from your refund. We require that you return the goods to us within 28 days of the date on which you received your original order. Sale items must be returned within 14 days from the date received.
Provided the goods are returned in the same condition as shipped, including all tags, we will arrange the refund back to your method of payment. This refund will be within 10 days of Juliet Dunn having received the returned goods. The original shipping charges and duties fees will not be refunded.
All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over 2 months after the date of purchase, will not be accepted as faulty.
Exchanges
Please use the returns portal to arrange an Exchange. All exchanges are subject to stock levels and cannot be guaranteed until an email confirmation is received. No further duties or taxes will be added to your exchange order.
Help
If you are unsure or require guidance on any aspect of our returns policy please contact us by e-mail at info@julietdunn.com