Refund policy

We strongly advise all customers to check garments thoroughly upon receipt. Do not remove any attached tags or throw anyway any paperwork included in your order.

Please use the returns portal to arrange an Exchange. All exchanges are subject to stock levels and cannot be guaranteed until an email confirmation is received.

We will refund you providing the goods are received unused with all tags attached. We will not accept returns for non-faulty items which have been worn and/or where tags have been removed.

Any delivery fees and/or duties and taxes will not be refunded.

We require that you return the goods to us within 28 days of the date on which you received your original order. Sale items must be returned within 14 days from the date received.

All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over 2 months after the date of purchase, will not be accepted as faulty.

Returns Procedure

Please use this link to start your return process. Return shipping costs are calculated on the portal and deducted from your refund.

Ensure that your order number and your email address is exactly as it was entered at checkout.

Provided the goods are returned in the same condition as shipped we will arrange the refund back to your method of payment. This refund will be done within 10 days of Juliet Dunn having received the returned goods. The original shipping charges and duties fees will not be refunded.