Delivery & Returns

Delivery

We always aim to dispatch your orders as soon as possible. Orders placed before 11am with Express delivery selected will leave same day. Anything after 11am will be processed the next working day. 

To ensure prompt delivery we must have proper and complete addresses. A daytime telephone number is required in case we or our delivery agents need to contact you.

Delivery Charges

We offer free worldwide delivery.

Express delivery options are available, the time and price is calculated at checkout based on your location. 

VAT & Duties

We cover the basic duties for all international orders. Please note that further customs fees may still occur depending on your location.

For deliveries within the EU all VAT and Duties charges are included in the price of the item.

For deliveries within the USA Duties and taxes are covered up to the value of $800. After this added fees may incur. 

The countries listed at the bottom of our site allow you to see the pricing in your currency.

Packaging

Our cardboard boxes are made up of over 70% recycled materials and fully recyclable, as is our tissue paper. All our garments arrive to us in biodegradable bags and information is printed on biodegradable stickers. We re-use all these delivery boxes for wholesale orders.

Help

For estimated delivery times to your location please contact us.

If you are unsure or require guidance on any aspect of our shipping and returns policy, please contact us by e-mail at info@julietdunn.com

Exchanges and Refunds

We strongly advise all customers to check garments thoroughly upon receipt. Do not remove any attached tags or throw anyway any paperwork included in your order.

Unfortunately we cannot currently offer exchanges on items. 

We will refund you providing the goods are received unused with all tags attached. We will not accept returns for non-faulty items which have been worn and/or where tags have been removed.

We require that you return the goods to us within 28 days of the date on which you received your original order. Sale items must be returned within 7 days from the date received.

All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear, or returned as faulty over 2 months after the date of purchase, will not be accepted as faulty.

UK Returns Procedure

Goods are returned to Juliet Dunn at your own expense. We recommend you send by recorded post and retain proof of postage as we cannot accept responsibility for items which are lost in transit.

Goods should be returned to the following address

JULIET DUNN RETURNS
C/O The Brand Hangar
UNIT 12 
HOLDOM AVENUE
SAXON PARK
MILTON KEYNES
MK1 1QU

Provided the goods are returned in the same condition as we shipped them, we will arrange the refund against your credit/debit card. This refund will be done within 10 days of Juliet Dunn having received the returned goods. The original shipping charges will not be refunded.

International Returns Procedure

Please use this link to start your return process. Return shipping costs are calculated on the portal and deducted from your refund.

Ensure that your order number starts with the # and your email address is exactly as it was entered at checkout, as the portal is case-sensitive.

Provided the goods are returned in the same condition as we shipped them, we will arrange the refund against your credit/debit card. This refund will be done within 10 days of Juliet Dunn having received the returned goods. The original shipping charges will not be refunded.